Terms and Conditions

 1. Detailed description of goods and/or services

Trail it Forward is a business in the sport & fitness industry and more specifically the trail running industry that partners with race organisers and brand companies in the said industry to provide race entries, gear, trail running experiences, apparel, vouchers, etc. on a monthly basis

Trail it Forward will raise funds through individuals that buy a ticket(s) to enter the monthly draw (s) to stand a chance to win an entry to one of their partner trail races and/ or other prizes.

Trail it Forward will earn fees/ commission on services rendered

 

 2. Delivery policy

An entry ticket bought refers to an eTicket (electronic) and corresponds to a unique number for the person who bought and paid for it.

Tickets bought for each monthly draw will only be valid for the month in which they are paid for. 

A unique number will be issued per ticket bought within three (3) working days after payment of the ticket has been verified. 

Only a winning ticket drawn in the applicable monthly lucky draw will qualify to win the prize available for that specific monthly draw

The prize won will be issued as an eCode (electronic) within three (3) working days after the draw has closed.

The eCode (electronic) will be used to claim the prize on the partner’s website. 

 

  1. Export restriction (Optional)

All prizes and experiences won are for and can only be used within South African borders. 

Who can enter the monthly draw?

  • Any person in their individual capacity (South African Residents)
  • Any person in their individual capacity (Non-South African Residents)
  • International runners who want to travel to South Africa and participate in one of our partnered races are encourage to enter but the intent should always be to enter only if you can and will utilise the entry. Prizes won by International athletes are not transferable and can only be used within the borders of South Africa

 4. Return and Refunds policy

The tickets bought refers to an eTicket (electronic) ticket and is non-refundable 

  1. Customer Privacy policy

Trail it Forward shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569. 

  1. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Trail it Forward’s bank account, the details of which will be provided on request. 

  1. Card acquiring and security

Card transactions will be acquired for Trail it Forward via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 

  1. Customer details separate from card details

Customer details will be stored by Trail it Forward separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za 

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 

  1. Responsibility

Trail it Forward takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 

  1. Country of domicile

This website is governed by the laws of South Africa and Trail it Forward chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature as https://trailitforward.co.za 

  1. Variation

Trail it Forward may, in its sole discretion, change this agreement or any part thereof at any time without notice but we will always do our best to inform you of any changes we might make. 

  1. Company information

This website is run by Conrad du Toit (sole trader) based in South Africa trading as Trail it Forward and with registration number 0921251146 (Director/Member/Owner).

  1. Trail it Forward contact details

Company Physical Address:

13 Sauer Place

Faerie Glen

Pretoria

Gauteng

0081

Email:

conraddutoit1976@gmail.com

trailitforward@gmail.com

Telephone:

+27 82 551 7062